terms and conditions

Terms & Conditions

Last Updated: August 9, 2026

Welcome to pickbythem, independently managed by Raman. By accessing our website or placing an order, you agree to these Terms & Conditions.

1. Products & Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and availability are accurate. However, minor variations may occur due to lighting, screen settings, packaging, manufacturing changes, or supplier updates.

2. Orders

All orders are subject to availability and confirmation. We reserve the right to cancel or refuse orders in cases of product unavailability, pricing or technical errors, incorrect customer information, payment issues, suspected fraudulent activity, or other legitimate business reasons. Any applicable refund will be processed according to our policies and applicable law.

3. Pricing & Payments

Prices may change without prior notice. All prices are displayed in INR unless stated otherwise. Payment processing may be handled by third-party payment providers, and their respective terms may apply.

4. Shipping & Delivery

Delivery estimates are not guaranteed and may vary due to courier delays, weather, holidays, incorrect addresses, remote locations, technical issues, or circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery information. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

5. Returns, Refunds & Replacements

Returns, refunds, exchanges, and replacements are governed by our Refund & Return Policy. Eligibility, timelines, conditions, and exclusions stated in that policy will apply, subject to applicable consumer laws.

6. Damaged, Defective or Incorrect Orders

Customers should contact us promptly after delivery if an item arrives damaged, defective, or incorrect. We may request photographs, videos, packaging details, or other information to verify the claim before providing an appropriate resolution.

7. Cancellations

Cancellation requests must be submitted as soon as possible. Once an order has been processed, packed, or shipped, cancellation may not be possible. Any eligible refund will be handled according to our applicable policies.

8. Website & Content

All website content, including our brand name, logo, images, graphics, text, videos, and designs, is owned by or licensed to pickbythem and may not be copied, reproduced, modified, or commercially used without permission.

You agree not to misuse our website, attempt unauthorized access, conduct fraudulent activities, introduce malicious code, or interfere with website operations.

9. E-Commerce Services & Business Guidance

pickbythem may provide Shopify setup, product research, Meta Ads assistance, product-page optimization, AI tools, and e-commerce growth guidance.

Such services and information are provided based on our experience and available information. We do not guarantee specific sales, revenue, profit, ROAS, business growth, or any particular financial result. Results depend on factors beyond our control, including market conditions, competition, advertising costs, customer behavior, platform policies, and execution.

10. Third-Party Services

Our website and services may rely on third-party platforms, including payment gateways, courier companies, Shopify, Meta, AI tools, and other service providers. We are not responsible for interruptions, changes, errors, policies, or failures originating from such third parties.

11. Limitation of Liability

To the maximum extent permitted by applicable law, pickbythem and its operator shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, products, services, or third-party platforms.

Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable law.

12. Force Majeure

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, government actions, strikes, courier disruptions, technical failures, supplier issues, or other unforeseen events.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and use personal information.

14. Changes to These Terms

We may update these Terms & Conditions from time to time. The updated version will be published on this page with a revised date. Continued use of our website after an update constitutes acceptance of the revised Terms, to the extent permitted by law.

15. Governing Law

These Terms are governed by the applicable laws of India. Any disputes will be handled by the appropriate courts or authorities having jurisdiction under applicable law.